Coronavirus marketing best practice #1
Let the world know that you are open for business
It is of paramount importance that businesses let all customers know that they are “Open for Business“. Marketers must figure out how to reach every customer across each digital marketing channel.
Here is a handy list of the most popular cononavirus marketing channels that all companies should be strategically implementing to reach customers and drive performance.
Email Marketing
- Business Email (@company.com)
- Personal Email (@gmail.com)
Social Media Advertising
- Messenger
Web Search Advertising
- YouTube
- Bing
Fact… Your customers are on their mobile devices, tablets and personal computers more today than ever before.
Rhett Stubbendeck - CEO of LeverageRx
According to Rhett Stubbendeck, CEO of LeverageRx, it certainly does help to attract customers and create a better business image. It conveys a sense of reliance to the customers and promises better service even in hard times.
When customers are engaged simultaneously across multiple communication channels they are 400% more likely to respond to your call-to-action.
Coronavirus marketing best practice #2
focus on brand loyalty
Customers love your brand! Your products and services inherently provide so much more value than anything that can be generically purchased on Amazon. Companies with strong brands and established reputations should focus on what they can do that Amazon cannot.
Key Differentiators
- Guaranteed product quality
- World-class sales support and customer service
- Extended warranties
Remember… Each differentiator listed above creates purchasing confidence in products and services.
Rene Delgado - CEO at Shop Indoor Golf
According to Rene Delgado, CEO at Shop Indoor Golf, you should start selling your wares on the internet and directly to consumers. There has been a dramatic increase in the volume of business conducted via the Internet.
Branding is more important today than ever before. Your name, logo and overall style matters to customers and is often the main factor in their choice to buy your products.
Coronavirus marketing best practice #3
promote special discounts
It is vital for every coronavirus marketing campaign to promote compelling special discounts and opportunities that give customers a reason to click your link and take advantage of your limited time offer.
Campaign Tips
- ABC test discount variations across each advertising channel to figure out what works
- Adjust your communication strategy and ad spend in real-time based on results
- Iterate on special discounts based on performance data that you accumulate
Remember… Marketing teams must test promotions until they find special discounts that customers cannot resist.
Ryan Knoll - Owner of Tidy Casa
According to Ryan Knoll, Owner of Tidy Casa, In this, companies are promoting themselves by giving additional service, free visits and discounts on products.
Revenues should be reconciled with the marketing channel and content type that were responsible for the origination of the lead that resulted in a sale.
Coronavirus marketing best practice #4
provide special financing options
It is imparative that businesses give customers an easy way to buy now and pay later. Companies that do not provide special financing options will most likely lose out to competitors.
Popular Financing Options
- Extended payment terms
- Zero interest
- Limited time financing
Give customers the inspiration they need to make purchases right away.
Percy Grunwald - Co-founder of hosting data
According to Percy Grunwald, Co-founder of hosting data, This gives customers the inspiration they need to make purchases right away. Popular financing options include extended payment terms, zero interest, and limited-time financing.
Create scarcity by providing financing options for a limited time only. Give customers a reason to invest in your products and services before the deal is gone.
Coronavirus marketing best practice #5
create a culture of video chat
Companies that create and embrace of culture of video chat during the coronavirus pandemic will set themselves apart from competition.
While video chat may be initially uncomfortable for some, you will find that creating this culture will increase overall employee performance and customer experience.
Video Chat Essentials
- Customer support (1-to-1)
- Staff communications (Group)
- Training and guides (Recorded)
- Live webinars (Produced)
Remember… 80% of communication is non-verbal and video chat is most modern way of communicating efficiently.
Rebeca Tms - specialist for Branding Design Pro
According to Rebeca Tms, specialist for Branding Design Pro, Many businesses are turning to virtual events, webinars, and other digital initiatives to connect with customers during the coronavirus pandemic.
Customers don’t care how you like to communicate. Do everything in your power to text, call, email, or video chat according to customer preferences.
Conclusion
Share this coronavirus marketing best practices article with members of your leadership team so that your company can survive and thrive during these crazy and unprecedented times.
Here are three ways that Giant Partners can help you right now:
- We can build a database of customers that you can directly target across Email, Social Media and Google
- We can implement a 30-day campaign on your behalf reach lead prospects in new ways
- We can become your full-service digital marketing agency in which we provide you with on-demand data, email marketing, social media advertising, web search advertising and more!
If you would like to connect with a member of our team please chat, call or fill out the form below and a member of our team will reach out to quickly with specific strategic recommendations for your company and campaign.
